Refund & Cancellation Policy

Refund Policy

We want you to be completely satisfied with AdvertiseAi. Learn about our refund policy and how to request a refund if needed.

Last updated: January 15, 2025

Our Refund Commitment

At AdvertiseAi, we stand behind our service and want you to be completely satisfied. We offer a straightforward refund policy to ensure you can try our platform with confidence.

7-Day Free Trial

Try all features risk-free before committing

14-Day Refund Window

Full refund available within 14 days

Quick Support

Fast response to refund requests

Refund Eligibility

Eligible for Full Refund

Within 14 Days

  • Paid subscription plans (Starter & Pro)
  • Technical issues preventing service use
  • Service doesn't meet advertised features
  • Dissatisfaction with AI output quality

Special Circumstances

  • Billing errors or duplicate charges
  • Unauthorized account access
  • Service downtime exceeding 48 hours
  • Account security compromises

Partial Refund Scenarios

Prorated Refunds (15-30 Days)

For requests made between 15-30 days after purchase, we may offer prorated refunds based on usage and circumstances.

  • • Calculated based on unused subscription period
  • • Requires detailed explanation of dissatisfaction
  • • Subject to management approval
  • • Minimum usage threshold considerations

Non-Refundable Items

Policy Violations

  • • Account suspended for terms violation
  • • Abuse of service or excessive usage
  • • Fraudulent activity or chargebacks
  • • Sharing account credentials

Time Limitations

  • • Requests after 30 days (except special cases)
  • • Multiple subscription cycles used
  • • Excessive content generation usage
  • • Commercial usage after cancellation

How to Request a Refund

Simple 3-Step Process

We've made requesting a refund as straightforward as possible. Follow these steps to initiate your refund request.

1

Contact Us

Send an email to our refund team with your request details

amuqsit57@gmail.com
2

Provide Details

Include your account info and reason for refund request

  • • Account email address
  • • Subscription plan type
  • • Reason for refund
  • • Purchase date
3

Get Processed

We'll review and process your refund within 3-5 business days

3-5 Business Days

Email Template

Use this template for faster processing:

Subject: Refund Request - [Your Email]

Account Email: [Your registered email]

Subscription Plan: [Starter/Pro]

Purchase Date: [MM/DD/YYYY]

Reason: [Brief explanation]

Additional Details: [Any relevant information]

Processing Time & Method

Timeline

1
Email Acknowledgment
Within 24 hours
2
Review & Approval
1-2 business days
3
Refund Processing
2-3 business days

Refund Methods

Credit/Debit Card
3-5 business days
PayPal
1-3 business days
Other Methods
5-10 business days

Important Notes

  • • Refunds are processed to the original payment method
  • • Bank processing times may vary and are beyond our control
  • • You'll receive email confirmation once the refund is initiated
  • • Your account access will be revoked upon refund processing

Cancellation vs. Refund

Subscription Cancellation

  • Can be done anytime from your account settings
  • Access continues until end of billing period
  • No refund for remaining time
  • Can reactivate subscription anytime

Refund Request

  • Requires email request to support team
  • Account access terminated immediately
  • Money returned to original payment method
  • Subject to eligibility criteria

Frequently Asked Questions

Can I get a refund after using the service for weeks?

Full refunds are available within 14 days. After that, we may consider prorated refunds up to 30 days on a case-by-case basis.

What if I'm not satisfied with the AI-generated content?

Content quality concerns are valid grounds for a refund within our 14-day window. We're always working to improve our AI models.

Do you offer refunds for technical issues?

Yes, if technical problems prevent you from using our service, we'll provide a full refund regardless of the time period.

Can I switch from one plan to another instead of getting a refund?

Absolutely! We can help you switch plans and adjust billing accordingly. Contact us to discuss your needs.

Contact Us for Refunds

Need to request a refund or have questions about our refund policy? We're here to help.

Refund Requests

amuqsit57@gmail.com
Best for refund requests
Response Time: Within 24 hours during business days

What to Include

  • Your account email address
  • Subscription plan and purchase date
  • Detailed reason for refund request
  • Any relevant screenshots or details

Customer Satisfaction

Your satisfaction is our priority. If you're experiencing any issues with AdvertiseAi, please reach out to us first. We're often able to resolve concerns without needing to process a refund, and we're committed to making your experience with our platform a positive one.